Refund policy

Return & Refund Policy

Last updated: August 9, 2026

At KICKSSS, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 10 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 10 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • The product must have all original tags, labels, packaging, and accessories attached.

  • The product must not have any stains, damage, perfume/deodorant marks, or signs of wear.

  • Proof of purchase or order details must be provided.

KICKSSS reserves the right to reject a return if the product does not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without their original tags or packaging.

  • Products damaged due to improper use or care.

  • Any product specifically identified as non-returnable on the product page.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • Clear photographs or videos of the product

  • A description of the issue

After verification, we may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

4. How to Request a Return

To request a return, contact KICKSSS through our official customer support channel with:

Order Number:
Name:
Reason for Return:
Photos/Videos (if applicable):

Our team will review your request and provide further instructions if the return is approved.

Please do not send products back without receiving return instructions from KICKSSS.

5. Return Shipping

If the return is due to a wrong, damaged, or defective product, KICKSSS will determine the appropriate return-shipping arrangement.

For returns due to change of mind, size, colour, or personal preference, return shipping charges may apply.

6. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

7. Exchanges

If you wish to exchange a product for another size or eligible product, please contact us within 10 days of delivery.

Exchanges are subject to product availability and the product meeting our return conditions.

8. Sale and Promotional Products

Products purchased during sales or promotional offers may be subject to additional return or exchange conditions. Any such conditions will be clearly mentioned at the time of purchase.

9. Cancellation

Orders may be cancelled before they are dispatched, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Contact Us

For return, refund, or exchange assistance, please contact:

KICKSSS
Email: [Your customer support email]
Phone/WhatsApp: [Your contact number]
Website: [Your Shopify store URL]

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated date.